100% Satisfaction Guarantee
If you're not satisfied, we're not satisfied. That's our guiding principle, sort of a golden rule if you will. What follows is how we live up to that principle.
Free Returns - You Bet!
When you receive your shipment from us, please open it and take a look but don’t start using it just yet. Decide if it’s what you want and if it meets your expectations. If not, call us at 1-888-713-5343 to set up your free return. You don't even have to tell us why.
Here's what you can expect:
- You have 30 days from the time you place your order to set up a return.
- You must call us to get your free return label
- The product must be unused. We ask that you not remove the protective packaging.
- If you decide to use the product and then find that it arrived damaged or defective, we’re going to replace it at no cost to you anyway.
- If you want a refund, we’ll give you back what you paid for the product. We do not refund the original shipping or handling charges.
- Free returns apply only to products shipped to addresses in the US. All other countries are excluded.
Best Price - Guaranteed!
Sometimes you may find a product we sell online for a lower price at another web site. If you do, call us at 1-888-713-5343 and let us know you’d like to price match. We’ll ask you to provide a live, active link to the page where you saw the price. If the web site belongs to an authorized reseller of our product, and the same product is currently available on our web site, we’ll make sure you get the best price.
Here are the details:
- We do not price match on previous purchases.
- Marketplaces such as eBay, Craig’s List, Amazon Marketplace and similar sites are not authorized resellers.
- Our Best Price Guarantee excludes sites that require a membership or subscription fee.
- We will price match even if the other web site is having a site wide sale. However, we do not honor in-store coupons, one-time-use coupons, rewards redemptions or loyalty points.
- You cannot use our Best Price Guarantee to purchase items for resale.